Returns

If you’re not 100% satisfied with your purchase, you can return your items for any reason within 30 days for a full refund. 

  • We will not accept merchandise that’s missing tags, worn, altered, or washed.
  • Original shipping costs as well as shipping costs to return are non-refundable.
  • Refunds will be made in the form of the original payment, unless we agree to credit a different payment type.
  • Unless the product carries a manufacture defect, all customized or personalized items cannot be returned or exchanged.
  • Only purchased directly from the CMAS.SHOP website can be returned. We cannot accept any items purchased from other retailers.

Return Processing

Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system. Please allow 2-4 business days for funds to appear in your account after receiving this email. 

How to Return an Item

If an item is damaged, defective, or incorrect, contact us and we will issue you with a Return label.

If the item is not damaged, defective, or incorrect, please contact us to make a return.

How to Perform an exchange

  • Reach out to our customer service staff thru a contact form.
  • One of our managers will get in contact with you to pre-approve and to provide you with the address to which the parcel should be sent.
  • Select a new item for the exchange. Make a payment if the item you're exchanging costs more than the item you're exchanging.
  • Please deliver the goods to our warehouse.
  • Wait for us to receive the product and inspect it.
  • We confirm that the item is in new and in undamaged condition.

  • We send a confirmation, and the transaction is complete.

The returned goods must be perfectly stored in their original packaging, including all tags.

Incoming returns are inspected by our technicians and in cases there are signs of use or the goods are in bad condition, and or the tags are torn, and or worn - unfortunately no refund will be possible. In case of the return the customer is fully responsible for roundtrip shipping expense and any other fees associated with it.